Queen's Hospital

Queen's Hospital 2024-05-14 Person 4 5 0

Staff were all amazing and doing their best in a bad situation. Hospital is overwhelmed with patients some of which could be health centre/GP sorted but they are probably struggling to get an appointment and put more pressure on A&E

Your medical staff couldn’t do anything better. Cleaning staff need to check soap in toilets not just bins and toilet roll!

Queen's Hospital 2024-05-14 Person 3 5 0

Following a conversation with my IBD, I was told I should be admitted to the gastroenterology ward but would need to go to A&E and they would contact the ward. It took 21 hours from the mini arrived, until I was on the ward. Staff I initially spoke to did not seem sure about the system and so could not actually advise why everything was taking so long. I did later learn that I had to go through the same triage system as a patient who wasn’t expected. This put a lot of pressure on staff who were clearly run off their feet.

Make sure all staff know the system, however, it seems crazy that I had to go through A&E to get onto a ward where I was expected and there was a bed for me. I’m aware too that others had been waiting even longer in A&E. therefore, have a different process for admitting patients who are expected. This will be better for them, the staff and all other patients who’d turned up to A&E.

Queen's Hospital 2024-05-14 Person 3 5 0

I came at 8:00 am in ambulance and after convicing/ the dr that my symptoms are of meningitis and asked him to start my treatment without any delay (as I am from the medical background), he started the treatment (I/V antibiotics) at 14:00 am (night). After 18 hours of arrival. I have to fight to get the bed as I was in severe pain and vomiting and got it at 12:00 (midnight).after 16 hours of arrival. Specialist dr saw me next day morning (9:30 am) after 25.5 hours of arrival. And treatment plan was discussed after that. Extremely poor service and waiting time is unreal. I was admitted after that for week and I was having meningitis.

I am not blaming the staff. But something radical needs to be done to bring down the waiting time. It’s just unacceptable. As I work in the trust I understand that A&E is getting patients more than double its capacity but people are paying taxes and deserve better service than this.

Queen's Hospital 2024-05-14 Person 4 5 0

All fine but lucky it was a quiet time on a Sunday morning!

Time only

Queen's Hospital 2024-05-14 Person 4 5 0

Even though the a and e department was extremely busy the staff were polite and friendly and the doctor who saw me was excellent it is a thankless job working in this department as you can’t please everyone but on my visit I was very pleased keep up the good work

The s dec unit is too small for the volume of traffic it deals with but that is not a criticism of the staff they were excellent the hospital seems to be too small to deal with such a high demand on its services

Queen's Hospital 2024-05-14 Person 2 5 0

The whole experience was appalling. I arrived at approx 11.30am and got home 13.5 hours later. I was sent for a CT scan unprepared - no cannula fitted. When I arrived on a ward no-one, and I mean no-one, the nurse escorting me nor the nurses on the ward knew why I was there and firstly assumed I was being admitted before telling me I wasn’t despite actually not knowing why I was there. I have decided with great pleasure to continue my treatment privately

I would not know where to begin or possibly have enough space here to suggest. I hope never to return to Queens Hospital again

Queen's Hospital 2024-05-14 Person 5 5 0

Very good service and good Communication. Thanks for all nuclear Medicine Staff. Doctor, Nurse, assistance Nurse, and Receptions and MRI specialist.

Its fantastic. Everything is brilliant.

Queen's Hospital 2024-05-14 Person 4 5 0

We organised. Very good listening.

In my case, there wasn't that much issues.

Queen's Hospital 2024-05-14 Person 1 5 0

Because of the gigantic communication barrier and inadequate resources at this hospital's "Urgent Treatment Care" I was left in considerable pain for a very long time with elderly patients also waiting for to long to see anyone. This country is becoming a disgrace and its all in the name of diversity. I'm a white British male so no one gives a damn about me, I'm bottom of the pile. I feel for the white British pensioners writhing in pain in your overcrowded reception area. nhs is finished.

See people sooner.

Queen's Hospital 2024-05-14 Person 4 5 0

The ambulance team and all doctors and nurses were very good and caring. Were I found confusion was from the Friday that I was told that I needed a ctscan before I could come home but by Saturday pm still wasn’t done And I was discharged and told that I would have to come back this week for the scan and I would get an appointment. Today my husband was told that the scan was cancelled and couldn’t get more info. I have an appointment for the 27 of May at the general surgery hot clinic in writing and I presume I should have had the scan done for it. I do not want to cancell that appointment especially that I am in quite a bit of disconfort and I would appreciate some answers

Just a clearer situation as I told above